Client Profile: A leading global business processing outsourcing that provides technology solutions and process management for over 39 years in services.

Position: BPO Quality Assurance Specialist

Industry: BPO

Location: Clark Pampanga

Salary: Php35,000

Schedule: Shifting schedule

Work Set up: Work on site

Benefits:

• Government mandated Benefits
• HMO
• 13th month pay
• Sick Leave Credits
• Vacation Leave Credits

Job Requirements:

• Bachelor’s Degree Holder
• Open for undergraduate
• At least 1 year of work experience as Quality Analyst in a call center setting.
• Experience working as Customer Service Representative in BPO industry
• Willing to work fully on site
• Amenable to work at shifting schedule

Job Responsibilities:

• Handling inbound and outbound calls, messages and email
• Assisting customers with product and service inquiries
• Develop and maintain strong relationships with customers and clients
• Managing and resolving escalations by coordinating with teams and implement quality control processes, perform quality assessments.
• Developing and Maintaining high customer satisfactions

LOOK FOR MS. LIRA

Recruitment Process: Online interview and Face to Face

• Initial interview
• 2nd interview
• Final interview
• JOB OFFER