Process Excellence Manager

Offshore Business Processing

Acil
₺35.2-49.3K[Aylık]
Tesis içi - Pasig3-5 Yıl DeneyimÜniversite mezunuTam zamanlı
Paylaşmak

İş tanımı

Avantajlar

  • Çalışan Takdiri ve Ödüllendirme

    Performans bonusu, Yıllık değerlendirme, Ayın Çalışanı Ödülü, Çalışan Tanıma Programı, Teşvikler

  • Devletin Zorunlu Sağladığı Faydalar

    13. Ay Ödemesi, Pag-Ibig Fonu, Ücretli tatil, Philhealth, SSS/GSIS

  • Sigorta Sağlık ve Wellness

    HMO

  • Profesyönel geliştirme

    Profesyönel geliştirme

  • İzin ve İzin

    Hükümetin Zorunlu İzin, Hastalık İzni, Yalnız Ebeveyn İzni, Tatil İzni

Devamını oku

Açıklama

  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning

Responsibilities

  • Lead and manage organization-wide projects to enhance operational efficiency by streamlining processes, leveraging automation, and eliminating inefficiencies using Lean Six Sigma methodologies. Collaborate with stakeholders to simplify workflows.
  • Conduct Lean Six Sigma training sessions, including Champion, Yellow Belt, and Green Belt programs, while mentoring and coaching employees on effective use and application of continuous improvement tools.
  • Plan and execute continuous improvement projects aligned with strategic priorities, ensuring recommendations are backed by strong business rationale.
  • Act as a change agent, promoting Lean Six Sigma methodologies, fostering a culture of continuous improvement, and supporting program deployment across the business.
  • Lead root cause analysis to identify key areas for improvement and communicate progress through Business Excellence forums and other relevant channels.
  • Oversee multiple cross-functional programs and projects, ensuring success through collaboration with functional managers.
  • Manage initiatives related to cultural transformation, regional planning, process improvement, change management, and quality enhancement by defining scope, setting objectives, and tracking progress.
  • Continuously monitor program performance, analyze deviations from plans, and work closely with local stakeholders and decision-makers to drive success.
  • Manage and lead the business consultancy team – review / draft proposals, engage with client and coordinate with stakeholders to meet and exceed client’s expectations on every project.
  • Execute process review and reengineering for internal and external clients based on their requirements.
  • Prepare, Manage and Maintain company and client SOPs based on client needs and compliance purposes.

Gereklilik

  • Five years of experience in contact center management, with at least one year applying Lean Sigma, Six Sigma, or Project Management tools and methodologies, or equivalent experience.
  • Deep knowledge of call center operations and the ability to thrive in a fast-paced, ever-changing environment.
  • Bachelor’s degree in a business-related field or equivalent professional experience.
  • Lean Sigma or Six Sigma Green Belt Certification is required.
  • Oversees project tasks, monitors progress, and resolves any challenges that arise.
  • Communicates project updates and reports to all stakeholders in a timely manner.
  • Identifies and mitigates risks to ensure project success.
  • Ensures the quality of project outcomes meets expectations.
  • Manages project scope to ensure deliverables align with agreed-upon objectives unless formally adjusted.
  • Defines and tracks key metrics to measure project progress and success.
  • Maintains the work plan, ensuring tasks are completed on time and within budget
  • Amenable to report onsite in either Ortigas, Pasig City / Cubao, Quezon City
  • Can start ASAP


İş planıOperasyon Yönetimi
Preview

Funcion Jocille

Sourcing SpecialistOffshore Business Processing

Üç gün içinde aktif

Çalışma konumu

18th, Offshore Business Processing - Ortigas, 17th Floor Cyberscape Gamma Topaz & Ruby Roads, Ortigas Center, Pasig, Metro Manila, Philippines

Yayınlandı 14 February 2025

Rapor

Bossjob Güvenlik Hatırlatması

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