• Assist customers with inquiries and provide excellent service to enhance customer satisfaction.
• Handle customer complaints effectively and ensure resolution in a timely manner.
• Utilize CRM software to track customer interactions and manage account information.
• Educate customers about products and services, promoting features and benefits to drive sales.
• Collaborate with team members to improve customer experiences and service processes.

Requirements

• Educational Qualifications: At least Senior High Graduate, not currently enrolled
• Experience Level: 6 months of BPO/CSR with experience in International Sales
• Skills and Competencies: Proficient in English language, customer service methodologies, and interpersonal communication.
• Responsibilities and Duties: Ability to use Salesforce and other call center tools effectively
• Qualities and Traits: Strong problem-solving skills, with a focus on sales pitching and closure.