RecruitifyHR
ROLE: Native Japanese - Chat Support
Location: Kuala Lumpur, Malaysia.
Responsibilities
* Provide prompt and professional customer support to Japanese-speaking users via online platform such as chat, email.
* Communicate effectively in English (minimum B2 level) with internal teams and global customers when needed.
* Handle user inquiries, complaints, and feedback with empathy and accuracy.
* Guide customers through platform features, account issues, and payment-related queries.
* Translate or localize support content between Japanese and English as required.
* Escalate technical or complex issues to the appropriate departments while ensuring timely resolution.
* Maintain high customer satisfaction by following up on open cases and ensuring users feel supported.
* Contribute to improving customer service processes and FAQs for better user experience.
Requirements:
Language: Japanese + English (B2)
Work Hour: Rotational Shift
Education: Diploma and above holder
Joining Date: ASAP
Udewulu Chinacho
HR OfficerRecruitifyHR
Bugün ondan fazla yanıt
Kuala Lumpur Sentral

Yayınlandı 29 October 2025
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₺151.7K[Aylık]
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HENRY 陈HR经理
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