ROLE: Mandarin Speaker- Customer Service Advisor

Location: Cyberjaya Malaysia.

Total Salary: RM 4,500 + RM 300 KPI Allowance

Project: Travel Account

Primary Job Functions:

The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.

Job Description:

1. Answer incoming calls including email and chat in a timely manner

2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

3. Build sustainable relationships and engage customers by taking the extra mile

4. Keep the customer’s privacy and protect customer information

5. Meet personal/team qualitative and quantitative targets

6. Handle simple to difficult inquiries in a given span of time .

Benefit:

* 19 Annual Leave

* Career Progression

* AIA Insurance Coverage

* Salary Increment every year

Language: Simplify Mandarin

Work hour: Rotational shift (5 days a week 2 days off)

Joining Date: 12th January, 2026

Education: SPM, Diploma and above

Experience: at least 6months Customer Services experience from a BPO Company.