WFM Assistant Manager
Alldigi Tech Manila Inc.
İş tanımı
Avantajlar
Allowances
Meal Allowance
Employee Recognition and Rewards
Annual Appraisal, Employee Recognition Program
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, HMO
Others
Company Social Events
Perks Benefits
Sleeping Quarters
Professional Development
Professional Development
Time Off & Leave
Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Special Leave for Women, Vacation Leave
- Manage the scheduling, forecasting, and real-time tracking of call center staff to ensure smooth operations and meet performance goals.
- Monitor daily performance and adjust schedules as needed to meet service targets (SLAs and KPIs).
- Work closely with operations, training, and other teams to align workforce plans with company goals.
- Ensure agents follow their schedules and quickly address issues like lateness or absences.
- Use past data to predict call volumes and staffing needs, then create schedules to ensure the right coverage.
- Analyze call center data to find ways to improve efficiency and performance.
- Partner with managers and supervisors to solve staffing issues and operational problems.
- Keep open communication with agents, sharing timely updates about schedules or any changes.
- At least 3-5 years of RTA/WFM experience in BPO setting
- At least 2 years of handling Workforce Management Team
- Bachelor's/College degree or Associate Grad of any course or field
- Good Communication, Analytical and Problem-Solving skills
- Has good understanding of People Management
- Ability to multi-task, focus and complete reports for extended periods of time
- Attention to detail and high level of accuracy
- MS Excel, Word and PowerPoint proficient
Myla Penaflor
HR AssociateAlldigi Tech Manila Inc.
Yedi gün içinde aktif
Çalışma konumu
10 West Campus. G2PV+4F8, Taguig, Metro Manila, Philippines
Yayınlandı 22 July 2025
Benzer İşler
Daha fazla görCustomer Service Representative (Team Leader)
J-K Network Services₺32.4-36K[Aylık]
On-site - Taguig3-5 Yrs ExpBachelorFull-time
J-K Recruiter_ExecRecruiter
Operation Team Lead (Telco)
Synlink Recruitment Outsourcing Co. Inc.₺28.8-32.4K[Aylık]
On-site - Taguig5-10 Yrs ExpDiplomaFull-time
Scigee BustillosHR Officer
Operations Head
CuraKidney Inc.₺43.2-57.5K[Aylık]
On-site - Taguig3-5 Yrs ExpEdu not requiredFull-time
Anurag VermaCEO
Operations Manager (Healthcare Account)
eData Services Phils Inc.₺50.3-57.5K[Aylık]
On-site - Taguig3-5 Yrs ExpBachelorFull-time
Mary Joy VillaminRecruiter
Training Supervisor
Alldigi Tech Manila Inc.₺28.8-39.6K[Aylık]
On-site - Taguig1-3 Yrs ExpBachelorFull-time
Myla PenaflorHR Associate
Alldigi Tech Manila Inc.
501-1000 Employees
BPO & Call Center
İşe alınan iş ilanını görüntüle
Bossjob'a katılın
Bossjob Güvenlik Hatırlatması
Eğer pozisyon yurt dışında çalışmanızı gerektiriyorsa lütfen dikkatli olun ve dolandırıcılığa karşı dikkatli olun.
İş arayışınız sırasında aşağıdaki davranışlara sahip bir işverenle karşılaşırsanız, lütfen hemen bildirin
- kimliğinizi saklıyor,
- bir garanti vermenizi veya mülkünüzü tahsil etmenizi gerektiriyorsa,
- sizi yatırım yapmaya veya fon toplamaya zorluyorsa,
- Yasadışı menfaatler topluyor,
- veya diğer yasa dışı durumlar.
