We are looking for a person who is passionate about collectively overcoming the complex challenges of the hyper-growth e-commerce ecosystem, while learning fast and having fun, to join us as an Operations Manager.

We are the Philippines' #1 Online Gift Store with a mission to make gifting thoughtful, affordable, and convenient in Southeast Asia. Backed by international investors, we are a young, dynamic, fun, and multi-disciplinary team with years of experience in e-commerce. We are looking for individuals who are ambitious and passionate to join us in our journey. Would you be up to the challenge?

This full-time role is based in our head office in Mandaluyong City.

• Oversee daily order, production, processing, inventory management, and fulfillment to ensure on-time and accurate deliveries.
• Establish and monitor KPIs for fulfillment accuracy, delivery time, and customer satisfaction.
• Implement process improvements to reduce errors, lead times, and operational costs.
• Lead, mentor, and motivate operations, logistics and production team
• Manage relationships with logistics partners and couriers
• Ensure all gifts meet company quality standards before shipment.
• Collaborate with customer service to resolve operational issues, delivery disputes, and escalations.
• Oversee stocking, maintenance, and servicing of vending machines as part of alternative gifting distribution channels.
• Implement floral care best practices and oversee the proper storage, hydration, and handling of fresh flowers to maintain quality and freshness.
• Oversee operations across multiple regional hubs to ensure consistency and efficiency, and monitor performance through established KPIs
• Work with different departments to align operations with campaigns, cost control, internal systems, staffing needs, etc.
• Other tasks that may be assigned

• Bachelor’s degree in Business Administration, Industrial Engineering, Supply Chain Management, Operations, or related field.
• Strong leadership and people management skills with experience handling cross-functional teams.
• Excellent problem-solving, analytical, and decision-making skills.
• Familiarity with e-commerce platforms, order management systems, and logistics processes.
• Ability to thrive in a fast-paced, high-growth environment.