Service Operation Manager

Trinitas Food Corporation

₺29.1-34.2K[Aylık]
Tesis içi - Davao del Sur5-10 Yrs ExpÜniversite mezunuTam zamanlı
Paylaşmak

İş tanımı

1. Service Operations Management

  • Supervise and coordinate daily service operations, including scheduling, dispatching, and monitoring field technicians.
  • Ensure timely completion of installation, preventive maintenance, and repair activities.
  • Implement standard operating procedures (SOPs) to maintain service quality and efficiency.
  • Monitor service KPIs such as turnaround time, response rate, and customer satisfaction.

2. Team Leadership & Development

  • Lead, coach, and evaluate service technicians and coordinators.
  • Conduct performance reviews and recommend training programs for skill enhancement.
  • Foster a positive and collaborative work environment aligned with company values.

3. Customer Relationship Management

  • Handle escalated client concerns and ensure prompt resolution.
  • Build and maintain strong relationships with clients to promote trust and repeat business.
  • Coordinate with the Sales and After-Sales departments to ensure seamless customer service.

4. Process Improvement & Reporting

  • Identify and implement process improvements to enhance operational efficiency.
  • Analyze service data and prepare regular reports on performance metrics.
  • Oversee spare parts management, warranty claims, and service documentation.

5. Compliance & Safety

  • Ensure all operations comply with company policies, safety regulations, and industry standards.
  • Monitor field activities to ensure adherence to safety and quality protocols.
  • Maintain accurate service records and ensure proper documentation for all transactions.

Qualifications

  • Bachelor’s Degree in Engineering, Business Administration, or a related technical field.
  • At least 5 years of experience in service operations, preferably in kitchen equipment, appliances, or related technical services.
  • Proven leadership and team management skills.
  • Strong technical background in equipment maintenance and troubleshooting.
  • Excellent communication, problem-solving, and customer service skills.
  • Proficient in MS Office and service management systems.
Preview

Daddih ShaneKyle

HR OfficerTrinitas Food Corporation

Bugün aktif

Çalışma konumu

Diamond Village. Lanang Business Park, Buhangin, Davao City, 8000 Davao del Sur, Philippines

Yayınlandı 28 October 2025

Rapor

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