Customer Service Representative (CSR)

Sites:

• Alorica Centris
• Alorica Cubao
• Alorica Makati
• Alorica Ilocos
• Alorica Davao
• Concentrix BGC
• Sagility Alabang
• Sagility Bridgetowne
• WNS Alabang
• WNS Bridgetowne

Qualifications:

• Good Communication Skills
• At least High School Graduate (old curriculum)
• Senior High School (SHS) Graduate
• College Graduate or Undergrad
• With or Without Work Experience
• With or Without BPO Experience
• Available for full-time work
• Willing to work shifting schedules
• Willing to work on-site

Salary Package:

Discussed during the interview

HANDLE ACCOUNT

Telco Account

Financial Account

Responsibilities:

• Answering inquiries
• Resolving complaints
• Processing orders
• Providing information about publications, subscriptions, and related services
• Serving as the first point of contact between the company and its customers
• Ensuring a positive experience through effective communication, problem-solving, and attention to detail

Job Description:

A Customer Service Representative (CSR) for a publishing account is responsible for providing exceptional support to customers by answering inquiries, resolving complaints, processing orders, and providing information about publications, subscriptions, and related services. CSRs serve as the first point of contact between the company and its customers, ensuring a positive experience through effective communication, problem-solving, and attention to detail.

This role requires:

• Strong interpersonal skills
• Patience and attention to detail
• Ability to multitask in a fast-paced environment
• Commitment to customer satisfaction

Join Alorica and be part of a global leader in BPO services, where your career growth and development are our priority!