Multilingual Helpdesk Technician (Spanish)

Stefanini North America and APAC

Pazarlıklı
Tesis içi - PasayYeni Mezun/ÖğrenciDiplomaTam zamanlı
Paylaşmak

İş tanımı

Açıklama

Details

Job Description

Job Responsibilities

  • Provide technical end-user support via telephone, email, or web chat.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Respond to end-user problems based on standard procedures.
  • Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Additional Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Requirements

Job Requirements

  • High School - IT-related courses is a plus.
  • Excellent in oral and written English communication and MUST speak/write and read Spanish fluently
  • Excellent customer service skills.
  • Must consistently meet or exceed required performance criteria.
  • Able and willing to take several calls a day when necessary.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting. *Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Familiarity with ticketing system, a strong advantage.
  • Must be willing to work in different shifts.
  • Fresh graduates are encouraged to apply.

Gereklilik

Please refer to job description.

Müşteri servisiSorun gidermeTechnical KnowledgeKişiler arasıProblem çözmeÜrün bilgisiZaman yönetimiTeam Collaboration
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Boss

HR ManagerStefanini North America and APAC

Çalışma konumu

2702 Roxas Boulevard, 3rd, 5th, 6th Floor, IMET BPO Tower 1, Metropolitan Park, Macapagal Boulevard corner EDSA Extension, Pasay, National Capital Region, PH

Yayınlandı 22 May 2025

Stefanini North America and APAC

>1000 Çalışan

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