Key Responsibilities:

• Respond to inbound or outbound calls, emails, and chats related to healthcare inquiries
• Assist members with benefits, coverage, claims status, eligibility, and authorizations
• Provide support to healthcare providers regarding billing, coding, and payment issues
• Resolve customer concerns, document interactions, and ensure timely follow-up

Qualifications:

• At least 1st year college undergraduate (any course)
• Minimum of 2 years BPO experience
• Healthcare account experience is a strong advantage
• Excellent verbal and written communication skills