Key Responsibilities:

1. Pre-Installation Planning & Coordination

Lead early-stage planning of PACS/RIS deployments in collaboration with sales and clinical teams to ensure all technical requirements are addressed before go-live.

• Conduct client site assessments and document system/network requirements
• Align implementation plans with radiology workflows and hospital infrastructure
• Coordinate with internal teams to ensure smooth project handover and deployment readiness

2. PACS/RIS System Implementation

Oversee hands-on installation, configuration, and deployment of PACS/RIS platforms, ensuring optimized clinical performance and interoperability.

• Deploy systems including servers, workstations, and databases
• Integrate PACS/RIS with HIS, EMR, and imaging modalities
• Conduct acceptance testing and manage go-live operations

3. Systems Integration & Standards Compliance

Ensure seamless data exchange using industry standards while maintaining strict compliance with regulatory frameworks.

• Configure and troubleshoot HL7 interfaces and DICOM services (MWL, MPPS, etc.)
• Address data mapping, RIS-PACS synchronization, and modality connectivity issues
• Ensure compliance with HIPAA, DOH, and other applicable privacy/security standards

4. Technical Support (Level 1 & 2)

Act as the first line of support for client issues, providing timely resolution and coordination with Level 3/vendor support when needed.

• Investigate system errors, performance issues, and connectivity problems
• Resolve software and hardware-related service requests within SLAs
• Maintain detailed service records and escalation logs

5. System Maintenance & Monitoring

Proactively maintain system health and performance to ensure optimal uptime and user experience.

• Monitor logs, network traffic, and server health metrics
• Perform routine updates, backups, and system optimizations
• Identify patterns in recurring issues and propose long-term solutions

6. Client Training & Documentation

Drive successful end-user adoption through structured training and clear documentation.

• Conduct hands-on training for radiologists, technologists, and admin staff
• Develop and maintain SOPs, quick-reference guides, and technical manuals
• Customize settings to fit specific client workflows and improve usability

7. Internal IT Support (Medical Imaging Division)

Support the division’s in-house PACS/RIS demo and support environments.

• Maintain internal demo environments for training and sales use
• Provide ad hoc support for internal IT needs tied to imaging platforms
• Assist in technical showcases during pre-sales engagements

8. Continuous Learning & Industry Awareness

Stay ahead of emerging trends in medical IT and contribute insights back into the organization.

• Participate in training and vendor certification programs
• Monitor developments in AI-enhanced imaging, cloud PACS, and cybersecurity
• Propose improvements to our IT service delivery based on

Qualifications:

Required Skills & Experience

• 3–5+ years of hands-on experience in PACS/RIS implementation and support
• Strong command of DICOM protocols and services (C-FIND, C-STORE, MWL, etc.)
• Practical knowledge of HL7 v2.x messaging and interface configuration
• Proven integration experience with HIS, EMR, and imaging modalities
• Solid grasp of networking, server environments (Windows/Linux), and basic SQL
• Familiarity with HIPAA or local equivalents (e.g., DOH/DICT privacy regulations)
• Strong problem-solving and diagnostic skills
• Excellent communication skills for technical and non-technical stakeholders

Preferred Qualifications

• Experience working with PACS/RIS vendors such as Novarad, EBM, Infinitt, GE, Carestream, etc.
• Certifications in CIIP, DICOM, IHE, or CompTIA Network+/Security+
• Experience with large-scale hospital or radiology center deployments
• Training delivery experience and technical documentation skills
• Comfortable interfacing with foreign principals and clinical stakeholders