WE'RE HIRING!! Equicom Services is looking for: Cards Delivery Staff

The Card Delivery staff generally processes the returned to sender (RTS) accounts. With the primary objective to successfully re-deliver the cards to the clients, basic functions include receiving and recording of undelivered cards, calls clients, answers email requests and inquiries, coordinates with the concerned/other units, properly accounts all delivery receipts (DRs) and securing the physical cards in the vault. These tasks or activities are therefore aimed to expedite re-deliveries and reduce RTS accounts by observing the turn-around-time (TAT) for a successful re-delivery effort.

Duties and Responsibilities:

• Receives and tags in Card Delivery System (CDS) the RTS from Courier/s and General Services Unit (GSU).
• Receives and tags in CDS the delivery receipt (DR) from branch email, Courier/s and General Services Unit.
• Performs call-out for new/remaining RTS and rush request from email with expected productivity of 30 accounts per day.
• Logs the RTS call-out results in Card Management System (CMS) and requests for change of delivery address to Customer Service (CS) / Branch Helpdesk.

5. Pulls out cards from vault for regular / rush request.

6. Prepares the cards for re-dispatching with the following steps:

• Updates the cards’ status in CDS.
• Creates and prints the label for change of addresses, if any.
• Prints the delivery receipt for branch/couriers in two (2) copies.
• Prints the transmittal list of cards to be re-dispatched and signed received by courier/s and General Services Unit in two (2) copies.

7. Sends transmittal report for the list of cards to be re-dispatched to courier/s and General Services Unit.

8. Receives and scans the delivery receipts of successful deliveries of cards and for RTS.

9. Prepares the cards for destruction monthly.

• Pulls out the cards from the vault.
• Checks the actual cards vs. transmittal from Cards Operations.
• Sends FOR PURGING report to Card Del Anti-Purge Agent, for review
• and possible saving of accounts, prior to actual purging.
• Endorses all physical cards for purging as confirmed by Product and Sales to Cards Operation.

10. Answers calls/emails of all coordinating units’ requests/concerns, namely:

• Card delivery status
• Rush delivery
• DR copy

11. Replies to courier’s email for disposition of failed delivery accounts prior to RTS anytime of the day.

12.Ensures that all RTS cards are secured and properly accounted for in the vault.

13.Performs other tasks as may be assigned from time to time.

Job Qualification:

• College level with any work related experience (1 year or more)
• Has excellent typing skills – Typing speed of 30 WPM or greater; 98% accuracy
• Has high regard on confidentiality and attention to detail
• Must be flexible / adaptable to changes (E.g. Change of Shift Schedule; etc.)
• Must possess multi-tasking skills
• Must have excellent verbal and written communication skills
• No derogatory record from previous employment
• Has analytical and problem-solving skills