• Lead the Learning & Development function for the organization, ensuring training programs align with business goals and employee growth
• Design and implement end-to-end training strategies for both new hires and existing employees
• Collaborate with business leaders and department heads to identify skills gaps and development needs
• Monitor and evaluate training effectiveness using data-driven insights
• Oversee the performance and development of training teams, including trainers, facilitators, and coordinators
• Drive the adoption of innovative learning methods and technologies to enhance employee engagement and performance
• Ensure compliance with organizational and industry training standards and policies

Educational Background:

• Bachelor’s/College Degree in Human Resource Management, Psychology, or a related field

Experience:

• Minimum of 8 years of progressive experience in HR – Learning & Development
• At least 5–7 years of experience as an HR Manager focusing on Training & Development in a BPO environment