B2B Sales (opportunity to China study)

1. Customer Development and Screening

① Actively contact the American designer community (interior design/architecture/staging) by phone, introducing the company's furniture product line and B2B service advantages

② Conduct preliminary qualification review based on the customer leads assigned by the CRM system, identifying high-potential customers

③ Use standardized questionnaires or standard scripts to assess customer needs, and establish customer classification labels

2. Sales Process Promotion

① Through phone communication, guide customers to visit the company website and complete registration, achieving digital diversion of the sales funnel

② Answer customers' initial inquiries about product basics, customized services, and logistics terms. Complex issues are referred to the US sales team

③ Regularly follow up on unconverted leads, using a combination of email and phone calls to enhance customer activation rate

3. Systematic Collaboration

① Real-time update of customer communication records in the CRM system HubSpot

② Cooperate with the US team to optimize local communication phrases (optimization of professional terms for the designer group)

③ Submit customer behavior analysis reports weekly, providing feedback on market dynamics and suggestions for improving communication phrases

1. Essential requirements:

Proficient in English at the C1 level (must pass the business oral test), and able to express oneself fluently.

2. Years of B2B telemarketing experience, with a background in furniture, building materials, or design services industry preferred

① Proficient in using CRM systems and Google Workspace office suite

② Mastered professional telemarketing skills (demand exploration, objection handling, cross-time zone communication)

3. Soft Skills:

① Cultural Sensitivity: Able to understand American business etiquette and the communication characteristics of the design community

② Data-driven Thinking: Capable of optimizing work processes by analyzing metrics such as conversion rates and call duration

③ Stress Resistance: Can handle over 80 calls per day while maintaining a professional service attitude