Technical Support Engineer II - Eastwood, Up to 90K, Shifting

weSource Management Consultancy Firm

₺35.4-63.7K[Aylık]
Tesis içi - Taguig3-5 Yıl DeneyimÜniversite mezunuTam zamanlı
Paylaşmak

İş tanımı

Açıklama

As a Technical Support Engineer II , you will be responsible for:

  • Monitor and triage incoming support cases via a shared queue.
  • Prioritize and resolve quick-win issues to meet response and resolution SLAs.
  • Identify and escalate Severity 1 cases following established protocols.
  • Maintain and update backlog cases with clear, structured documentation.
  • Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments.
  • Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.


Gereklilik

  • A minimum of 4-5 years of knowledge/prior experience in the Linux Operating System is required
  • Prior Enterprise Customer experience (supporting global clients or customers, not internal users)
  • Prior direct experience working for vendors and supporting paying customers. (examples of vendors include Cisco, Palo Alto, Checkpoint, Sophos, etc.)
  • Proven experience, hands-on with the networking devices (basic), security devices, and a good grasp of the Linux Operating system
  • Global support experience working with internal and external stakeholders is a requirement.
  • Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python would be nice to have.
Linuxtechical supportcisco
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Jc Gayoma

RecruiterweSource Management Consultancy Firm

Bugün 0 Kez Yanıtla

Çalışma konumu

Fort Bonifacio. Fort Bonifacio, Taguig, Metro Manila, Philippines

Yayınlandı 09 July 2025

Rapor

Bossjob Güvenlik Hatırlatması

Eğer pozisyon yurt dışında çalışmanızı gerektiriyorsa lütfen dikkatli olun ve dolandırıcılığa karşı dikkatli olun.

İş arayışınız sırasında aşağıdaki davranışlara sahip bir işverenle karşılaşırsanız, lütfen hemen bildirin

  • kimliğinizi saklıyor,
  • bir garanti vermenizi veya mülkünüzü tahsil etmenizi gerektiriyorsa,
  • sizi yatırım yapmaya veya fon toplamaya zorluyorsa,
  • Yasadışı menfaatler topluyor,
  • veya diğer yasa dışı durumlar.