We're Hiring: Technical Support – L2 (Bank Account)

Join a high-performing technical support team in the banking and financial services industry. We're looking for experienced professionals who can provide Level 2 support for payment systems and banking platforms.|

Responsibilities

• Provide Level 2 technical support for banking and financial services platforms
• Troubleshoot issues related to payment processing, card readers, and cardholder systems
• Work closely with internal teams to resolve escalated client issues
• Ensure proper documentation of issues, fixes, and system configurations
• Support and maintain the TSYS platform and related financial systems
• Identify patterns and escalate recurring issues for permanent solutions
• Ensure compliance with security and data protection regulations

• Must have 2 to 5 years of relevant technical support experience
• Prior experience in the banking or financial services industry is required
• Hands-on experience with TSYS platform and payment systems
• Strong background in troubleshooting card readers and cardholder transaction issues
• Excellent analytical and communication skills
• Ability to work in a fast-paced, high-pressure environment