• Provide first-line technical support to end users regarding hardware and software issues.
• Diagnose and resolve problems in a timely manner, ensuring minimal disruption to business operations.
• Assist with the installation, configuration, and maintenance of IT equipment and software.
• Document all support interactions accurately in the ticketing system.
• Perform routine preventative maintenance and upgrades on IT systems.

Requirements

• Educational Qualifications: Bachelor’s degree in Information Technology or a related field
• Experience Level: 0–2 years (Fresh Graduate)
• Skills and Competencies: Basic troubleshooting and problem-solving skills
• Qualities and Traits: Excellent communication skills and a customer-oriented attitude
• Responsibilities and Duties: Willingness to learn and adapt to new technologies
• Working Conditions: May require occasional on-call support or after-hours work