Technical Support Engineer

Xtreme Offshore Outsourcing Incorporated

₺17.7-21.2K[Aylık]
Tesis içi - Makati3-5 Yıl DeneyimÜniversite mezunuTam zamanlı
Paylaşmak

İş tanımı

Avantajlar

  • Ödenekler

    Yemek Harcırahı

  • Devletin Zorunlu Sağladığı Faydalar

    13. Ay Ödemesi, Çalışan Kredisi, Pag-Ibig Fonu, Ücretli tatil, Philhealth, SSS/GSIS

  • Sigorta Sağlık ve Wellness

    HMO

  • İzin ve İzin

    Hastalık İzni, Tatil İzni

Devamını oku

Açıklama

Respond to Support Requests

  • Handle incoming tickets, calls, or chats from users with technical issues.

Troubleshoot Common Issues

  • Assist with problems related to software, login credentials, connectivity, printers, or email.

Escalate Complex Problems

  • Identify issues that require higher-level support and forward them appropriately.

Document Resolutions

  • Record solutions and troubleshooting steps clearly within the ticketing system.

Follow Standard Procedures

  • Adhere to predefined workflows, scripts, and escalation protocols.

Monitor System Status

  • Observe system alerts or reports and inform supervisors of any abnormalities.

Maintain Communication

  • Keep users informed about the status of their issues and follow up when necessary.

Support Basic Network and OS Issues

  • Provide initial assistance on network connectivity, basic system errors, or configuration problems.

Update Knowledge Base

  • Suggest and contribute to support documentation for common issues.

Ensure Customer Satisfaction

  • Handle users courteously and ensure their concerns are addressed efficiently.

Gereklilik

  • Basic Technical Knowledge: Familiarity with computer systems, networking basics, and commonly used software.
  • Windows OS Basics : Ability to navigate settings, troubleshoot user issues, and understand event logs.
  • Linux OS Awareness : Understanding of basic commands, file structure, and terminal navigation (optional but beneficial).
  • Networking Fundamentals : Basic understanding of internet connectivity, IP addresses, DNS, and ping/traceroute tools.
  • Basic SQL Understanding : Ability to run simple SELECT queries and understand database connection issues.
  • Effective Communication : Clear and empathetic communication with users, both verbally and in writing.
  • Problem-Solving Skills: Ability to follow troubleshooting steps and escalate when necessary.
  • Customer Service Mindset: Patience, professionalism, and a focus on user satisfaction.
  • Multitasking: Ability to manage multiple tickets or chats simultaneously.
  • Tools Proficiency :Experience using support tools like ticketing systems (Zendesk, Freshdesk, Jira) and remote access software.
Basic Technical KnowledgeLinuxWindows OSNetworking BasicsİletişimZendeskFreshdeskJiraSQL
Preview

Alyssa Mabagos

RecruiterXtreme Offshore Outsourcing Incorporated

Bugün aktif

Çalışma konumu

8th Floor, King's Court Building 1, King's Court Building 1, Chino Roces Ave, Legazpi Village, Makati, Metro Manila, Philippines

Yayınlandı 04 July 2025

Rapor

Bossjob Güvenlik Hatırlatması

Eğer pozisyon yurt dışında çalışmanızı gerektiriyorsa lütfen dikkatli olun ve dolandırıcılığa karşı dikkatli olun.

İş arayışınız sırasında aşağıdaki davranışlara sahip bir işverenle karşılaşırsanız, lütfen hemen bildirin

  • kimliğinizi saklıyor,
  • bir garanti vermenizi veya mülkünüzü tahsil etmenizi gerektiriyorsa,
  • sizi yatırım yapmaya veya fon toplamaya zorluyorsa,
  • Yasadışı menfaatler topluyor,
  • veya diğer yasa dışı durumlar.