The IT Technical Support Specialist provides first-line technical support to end-users within the organization. This role is responsible for resolving a wide range of IT issues, including hardware and software troubleshooting, network connectivity problems, and user account management.

Essential Duties and Responsibilities:

Provide technical support to end-users:

* Respond to user inquiries and resolve technical issues via phone, email, and in-person.

* Troubleshoot and resolve hardware and software problems, including computer, printer, and peripheral issues.

* Diagnose and resolve network connectivity problems, including internet access, VPN connections, and Wi-Fi issues.

* Assist users with password resets, account lockout issues, and other account-related problems.

* Install, configure, and troubleshoot software applications.

* Provide basic training and support to end-users on IT-related topics.

Maintain and support IT infrastructure:

* Assist with the maintenance and support of computer hardware and software.

* Perform basic system administration tasks, such as user account creation and maintenance.

* Assist with the deployment and maintenance of IT equipment.

* Maintain accurate records of all support requests and resolutions.

Other Duties as Assigned:

* Participate in IT projects and initiatives as needed.

* Assist with the development and maintenance of IT documentation.

* Adhere to all IT policies and procedures.

* Maintain confidentiality of all user data.