Work Set up: Onsite in Pampanga. Need only candidates in and around Pampanga. This is non negotiable

Work schedule: Shifting either day or night shift.

No. of headcounts: Massive hiring

Company name: Tata consultancy services (TCS)

Essential Responsibilities and Duties:

• Provides First and second-line investigation and diagnosis
• Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details per Service desk procedures
• Communicates with client regarding incident progress
• Ensures tickets are always updated until issues are resolved
• Managing, prioritizing, and documenting incoming questions and support requests by phone, email, chat, or in person.
• Resolving technical issues quickly and efficiently
• Installing and configuring necessary software and meeting end-user needs
• Escalating any serious problems to relevant departments and teams
• Ensuring optimal network performance
• Performing system updates, tests, and maintenance to avoid service interruptions
• Monitoring and reporting service desk tickets
• Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems
• Producing user manuals and guidance for end-users
• Creates/maintains documentation on Back Desk
• Special events coverage
• Local network support and/or assists centralized Network team
• Hardware/software selection, procurement, setup, installation, configuration, upgrades, monitoring, and troubleshooting
• User account creation/deletion and file permissions
• Laptop / Desktop Backup management and maintenance
• Assist all Joiners, Movers and Leavers tasks in the respective site
• Involve in Stock and Asset Management activities and coordinate with Stock Management

• Bachelor's Degree or completed at least 2 years in college with no back subjects
• At least 2-5 years relevant field experience. Candidate should have Service Desk Experience . Reject CVs who do not have that experience or who have less than 2 years of relevant experience
• Must have at least 1 year of BPO experience
• With ticketing experience, technical skills and good communication skills
• Ability to work independently and take initiative
• Strong communications skills, both written and oral
• Maintains strong attention to detail in high-pressure situations
• Willingness to work flexible hours when needed. This shouldn't be a basis of rejecting CVs if there is no mention of the same
• Must not be a present or former employee of Tata Consultancy Services (TCS)
• Should not be a serial job hopper.
• Reject all serial Job hoppers who show signs of changing jobs every time in few months
• Must be an immediate joiner

Company Perks:

• Above-industry salary package and incentives
• Competitive medical coverage
• Life, accidental death and dismemberment, and total permanent disability insurance
• Maternity assistance
• Leave credits are convertible to cash