Information Technology Service Desk

Divergence HR Consulting Philippines

Pazarlıklı
Hibrit - Makati1-3 Yıl TecrübeÜniversite mezunuTam zamanlı
Paylaşmak

İş tanımı

Açıklama

Job Summary:

IT Service Desk serves as the first point of contact for technical support within an organization, providing efficient and professional assistance to resolve IT-related issues. This role involves responding to and managing service requests, troubleshooting hardware, software, and network problems, and ensuring that incidents are resolved promptly or escalated to the appropriate teams.


Job Responsibilities:

  • Handle incoming support requests via ticketing systems, phone, and other communication channels.
  • Perform initial triage, troubleshooting and resolution of basic to intermediate IT issues.
  • Manage user onboarding and IT-related requests.
  • Escalate complex cases to higher-level engineers.
  • Conduct system testing, updates, audits, and maintain accurate documentation.
  • Perform routine system checks and report any irregularities.
  • Assist in maintaining an inventory of IT assets and ensuring system security compliance.
  • Recommend process improvements to enhance service desk efficiency and user satisfaction.


Job Responsibilities:

  • Graduate of Bachelor's Degree in Information Technology, Computer Science or any related field.
  • Strong technical Skills in workstation operating systems and business IT infrastructure.
  • At least 3-5 years work experience in the related field.
  • Knowledgeable in networking fundamentals, Microsoft 365, Microsoft Azure and Security Basics.
  • Excellent communication skills and customer service abilities for frequent interaction with U.S Based clients.
  • Team player; willingness to learn and take on advanced responsibilities.
  • Can start immediately.

Gereklilik

Please refer to job description.

Sorun gidermeCustomer SupportSistem YönetimiAğ oluşturmaRemote SupportTechnical DocumentationIncident ManagementProblem çözmeİşletim SistemleriHardware Support
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Boss

HR ManagerDivergence HR Consulting Philippines

Çalışma konumu

1286 Sen. Gil Puyat Avenue, Unit 707, Makati City, Metro Manila, PH

Yayınlandı 01 June 2025

Rapor

Bossjob Güvenlik Hatırlatması

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İş arayışınız sırasında aşağıdaki davranışlara sahip bir işverenle karşılaşırsanız, lütfen hemen bildirin

  • kimliğinizi saklıyor,
  • bir garanti vermenizi veya mülkünüzü tahsil etmenizi gerektiriyorsa,
  • sizi yatırım yapmaya veya fon toplamaya zorluyorsa,
  • Yasadışı menfaatler topluyor,
  • veya diğer yasa dışı durumlar.