 thru the 24/7 Hotline.

 Secures medical documents as deemed necessary related to hotline transactions.

 Billing and payment verification

 Cross departmental Collaboration

 Performs other duties and responsibilities as maybe assigned by the immediate superior

 College graduate

 Preferably with 1-2 years in healthcare service, Healthcare BPO, Claims or LOA coordination

 Has knowledge with basic medical terminology, privacy, and data handling standards

 Proficient in Microsoft Office and Smartsheet, fast and accurate typing and documentation

 Effective communication, good leadership, customer service-oriented

 Amenable to night shift and shifting schedules

 Able to work from home when needed

 Can start asap

Other Requirements:

 Reliable and punctual

 Willing to undergo training and continuous learning