Joining Arup

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

Are you ready to be part of a new way of working? We have an exciting opportunity for a dynamic individual to join our Global Service Desk team. As a Global Service Desk Analyst, you will play a crucial role in supporting the operation and continuous improvement of services within our Digital Technology Group. This hybrid role offers the flexibility of remote work while being part of a vibrant and innovative team.

As a global service desk analyst, you will provide end-user technical and administrative support through multiple communication channels.You will work as part of global support team to help ensure our Arup colleagues and external customers experience the best provision of Digital Technology services and underpinning the value they provide.

The role will form part of a diverse and highly skilled team, providing global operational support services.Committed to implementing innovative solutions to enhance our service, exploring new ways of working, and continually improving with our customer needs at heart. The successful candidate will also serve as a liaison for Digital Technology, supporting local office requests.

The Opportunity

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

• Be part of a diverse, skilled global team focused on innovation and collaboration.
• Empowered to take ownership of your work in a supportive, employee-owned organization.
• Opportunities for professional growth, technical skill development, and leadership.
• Work with cutting-edge technologies and challenge current practices to drive improvements.
• Provide first- and second-line technical support for internal and external customers.
• Manage and resolve incidents through a ticketing system, meeting SLAs.
• Escalate unresolved issues to higher support levels when necessary.
• Collaborate with third-party vendors and internal teams to solve technical problems.
• Operate in a 24/7 global service model, ensuring continuous service delivery.
• Act as a liaison for Digital Technology, supporting local office desktop and infrastructure requests.
  
  
  

Did you know: Our Digital Technology team are proud winners of the IT Team of the Year for 2021 at the Chartered Institute of IT’s UK IT Industry Awards.

Is this role right for you?

• Technical Troubleshooting and Analytical Skills : The ability to diagnose, analyze, and resolve technical issues efficiently. This includes experience with IT service management tools (e.g., ServiceNow) and knowledge of common software such as Microsoft Office 365.
• Communication Skills: Excellent written and verbal communication skills in English are essential for engaging with both technical and non-technical audiences. Clear and concise communication is key to facilitating effective information exchange across global teams and customers. The ability to understand customer needs and convey solutions clearly through various channels, such as email, phone, or chat, is vital for success in this role.
• Customer Service and Interpersonal Skills : Demonstrated ability to engage with end-users, empathize with their concerns, and foster a collaborative environment. This includes strong listening skills and adaptability in handling diverse requests.
• Teamwork and Collaboration : Proven success in working within team environments, promoting a culture of support, knowledge-sharing, and continual improvement. This includes the ability to act as a liaison between teams and manage relationships effectively.
• Adaptability and Continuous Learning : Willingness to tackle new challenges, improve processes, and work flexibly in a 24/7 global support team.
  
  
  

Not ready to apply just yet, or have a few questions? Please email [email protected]

What We Offer You

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

• We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.
• We care about you and want you to perform at your best, which is why we offer one of the most competitive benefits packages in our sector.
• As a member organisation, everyone shares in our success through a global profit share scheme (payments are dependent on the firm’s financial performance).
• We also provide private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you’ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.
  
  
  

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about Life at Arup

We are committed to making our recruitment process and workplaces accessible to all candidates. Please email [email protected] to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

To understand what to expect next, please visit our Application Process page. Our aim is to make this process as streamlined and easy as possible for our applicants. If you feel there are some improvements needed in our process, please feel free to reach out to Kat Falepau.

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