For Pooling - Customer Service Representative (Upselling) | Onsite

Intelassist

Pazarlıklı
Tesis içi - Quezon City3-5 Yıl DeneyimDiplomaTam zamanlı
Paylaşmak

İş tanımı

Açıklama

Job Highlights

  • Work-life Balance
  • Competitive salary
  • 'Family-oriented' Culture
  • 100% Onsite

Job Description

  • Provide exceptional technical support to customers via phone, email, chat, or other communication channels.
  • Diagnose and troubleshoot technical issues, including home appliances and home service set up
  • Guide customers through step-by-step solutions, ensuring issue resolution and customer satisfaction.
  • Escalate complex technical issues to higher-level support or specialized teams as needed.
  • Identify sales opportunities during technical support interactions.
  • Offer relevant products, services, or upgrades to meet the customer's needs and improve their experience.
  • Use product knowledge and sales techniques to close sales and achieve sales targets.
  • Build rapport and trust with customers by actively listening, empathizing, and showing a genuine interest in their concerns.
  • Communicate technical information in a clear and understandable manner, regardless of the customer's technical background.
  • Manage customer expectations regarding issue resolution and response times.
  • Maintain accurate and detailed records of customer interactions, technical issues, and sales activities in a CRM system.
  • Provide regular reports on technical support cases, sales outcomes, and customer

Requirements

  • Atleast 2 years BPO Experience handling international account.
  • Experience in sales/upselling is a must.
  • College graduate or undergraduate
  • Comfortable working in fast-paced environments. Knowledgeable in computer usage and internet navigation
  • High-level written and verbal communication skills.
  • Ability to multi-task, stay focused, and self-manage.
  • Ability to prioritize and manage multiple tasks and conflicting demands for service simultaneously while meeting deadlines.
  • Must have excellent English communication skills.
  • Amenable working on a night shift.
  • Can work Onsite. Office location is in Eastwood, Libis Quezon City

WHY INTELASSIST?

We grow together. We value your effort. We aim to empower you.

Gereklilik

Please refer to job description.

Kişiler arasıProblem çözmeEmpathyAktif dinlemeZaman yönetimiMüşteri ilişkileri yönetimiÇatışma çözümüÇoklu görevUyarlanabilirlikÜrün bilgisi
Preview

Boss

HR ManagerIntelassist

Çalışma konumu

Cyber One Building, 19th Floor, Eastwood Cyber Park, Quezon City, Manila, PH

Yayınlandı 30 May 2025

Intelassist

101-500 Çalışan

Servis ve Yönetici

İşe alınan iş ilanını görüntüle

Rapor

Bossjob Güvenlik Hatırlatması

Eğer pozisyon yurt dışında çalışmanızı gerektiriyorsa lütfen dikkatli olun ve dolandırıcılığa karşı dikkatli olun.

İş arayışınız sırasında aşağıdaki davranışlara sahip bir işverenle karşılaşırsanız, lütfen hemen bildirin

  • kimliğinizi saklıyor,
  • bir garanti vermenizi veya mülkünüzü tahsil etmenizi gerektiriyorsa,
  • sizi yatırım yapmaya veya fon toplamaya zorluyorsa,
  • Yasadışı menfaatler topluyor,
  • veya diğer yasa dışı durumlar.