Operational Oversight:

• Manage the daily flow of club activities, from front desk reception to food & beverage and recreational services.
• Keep the facilities in top condition—clean, safe, and ready for use at all times.
• Ensure club policies and service standards are consistently followed.

Member Experience:

• Provide members and guests with outstanding service that feels both professional and personal.
• Respond to concerns or suggestions with empathy and solutions.
• Introduce creative programs, activities, or events that keep members engaged and connected.

Team Leadership:

• Lead by example—mentor, train, and support staff so they feel confident and motivated.
• Create fair schedules, assign responsibilities, and monitor performance.
• Recognize achievements and guide improvements through constructive feedback.

Financial & Administrative Duties:

• Help prepare budgets and manage operational expenses responsibly.
• Oversee inventory and resources to avoid waste and ensure efficiency.
• Prepare clear, timely reports to keep leadership updated.

Safety & Standards:

• Uphold safety, cleanliness, and compliance requirements in every part of the club.
• Put in place simple, effective systems that help the team work smoothly.
• Be prepared to handle emergencies with calm and confidence.

Growth & Engagement:

• Work with the marketing or membership team to promote programs, events, and new initiatives.
• Look for ways to grow membership, improve services, and increase revenue streams.
• Build good relationships with members, partners, and the wider community.