Asticom
An account manager is a professional responsible for maintaining and improving relationships with a company's existing clients. They focus on building and nurturing those relationships, often acting as the primary point of contact for the client and serving as a liaison between the client and the company. Account managers may also be involved in identifying new business opportunities with existing clients and negotiating contracts.
Here's a more detailed look at the role:
Key Responsibilities:
Client Relationship Management:
Account managers are the main point of contact for clients, addressing their needs, concerns, and questions.
Client Satisfaction:
They strive to ensure clients are satisfied with the products or services they receive, working to resolve any issues or concerns.
Business Development:
Account managers may identify new opportunities to expand business with existing clients, such as upselling or cross-selling products and services.
Communication:
They regularly communicate with clients, keeping them informed about new products, services, and company updates.
Collaboration:
Account managers work with various internal teams, such as sales, marketing, and customer service, to ensure client needs are met.
Reporting and Analysis:
They may be responsible for tracking key metrics related to client accounts and reporting on performance.
Key Skills:
Communication: Excellent verbal and written communication skills are crucial for interacting with clients and building strong relationships.
Relationship Building: The ability to build and maintain strong, trusting relationships with clients is essential.
Problem-Solving: Account managers need to be able to identify and solve problems that may arise with client accounts.
Negotiation: They may be involved in negotiating contracts and deals.
Customer Service: Strong customer service skills are needed to ensure client satisfaction.
Sales Skills: While not always the primary focus, account managers may be involved in upselling and cross-selling.
Please refer to job description.
Boss
HR ManagerAsticom
4th Floor Globe Telecom Plaza, Pioneer Street, Mandaluyong City, Metro Manila, Philippines
Yayınlandı 06 May 2025
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