• Handle customer service inquiries, manage general inquiries, and schedule appointments
• Determine and fulfill clients' needs, resolve complaints, and follow up to ensure satisfaction
• Process orders, forms, applications, and requests
• Maintain records of customer interactions, transactions, comments, and complaints
• Provide customer relationship management, database maintenance, and feedback analysis
• Perform data entry, update records, and ensure data accuracy
• Answer and manage phone calls, handle emails, and manage voicemail
• Perform general administrative duties, including managing files and records
• Manage social media accounts, respond to comments and messages, and schedule content
• Schedule and manage appointments, set reminders, and coordinate meetings
• Conduct market research, gather information on industry trends, and perform competitor analysis
• Collaborate and communicate with co-workers
• Perform other duties as assigned by the executive or management team
  
  
  

• Excellent communication skills
• Strong customer service orientation and interpersonal skills
• Exceptional organizational, time-management, and multitasking abilities
• Proficient in customer service software, CRM tools, Microsoft Office Suite, and quick to learn new systems
• High accuracy and attention to detail for data entry and administrative tasks
• Knowledge of social media management, market research, and competitor analysis
• Problem-solving skills and ability to work under pressure
• Self-motivated, flexible, and adaptable to changing priorities
• Collaborative and team-oriented
  
  
  

Please refer to job description.