Qualifications:

• Bachelor’s degree in Business Administration, Hospitality Management, Operations Management, Communications, or related fields
• A master’s degree or additional certifications (e.g., Project Management, Operations, Executive Assistant Certification) is an advantage but not required
• 3–5 years of experience as an Executive Assistant, Administrative Manager, or Operations Coordinator
• Experience supporting C-level executives (COO, CEO, or Operations Director) is strongly preferred
• Experience in multi-branch retail, restaurant, food service, or hospitality operations is a significant advantage
• Proven history of handling high-volume, fast-paced, multi-stakeholder operations

Duties and Responsibilities:

Executive Support & Administration

• Manage the COO’s calendar, travel, and daily agenda across multiple time zones
• Screen, prioritize, and respond to emails, calls, and internal communications
• Prepare meeting briefs, presentations, and operational summaries
• Support daily executive decision-making by ensuring timely access to information

Operations Coordination (Multi-Unit Restaurant Environment)

• Track branch performance reports (sales, labor, food cost, compliance, guest satisfaction)
• Coordinate follow-ups with Group Heads, SRM, and Store Managers
• Assist in compiling KPI dashboards and review materials for weekly and quarterly operations meetings
• Maintain oversight of project timelines (openings, remodels, audits, marketing rollouts)

Cross-Department Support

• Serve as liaison between the COO and departments: Operations, HR, Training, Marketing, Supply Chain, and Finance
• Ensure teams receive clear direction and deadlines from the COO
• Draft memos, SOP summaries, and internal announcements

Project & Process Management

• Manage special initiatives such as system rollouts, menu updates, or operational audit programs
• Track action items from executive meetings and ensure accountability across teams
• Support development of process improvements for efficiency and consistency across 100+ branches

Communication & Stakeholder Management

• Represent the COO in internal and external communications when needed
• Maintain strong relationships with regional leadership and key vendors
• Assist in preparing communication for franchisees, if applicable

Confidentiality & Executive Judgment

• Handle sensitive operational, financial, and personnel information with absolute discretion
• Provide strategic insight when appropriate; anticipate COO needs and challenges

Key Competencies, Technical Skills, and Knowledge:

• Proactive, solution-oriented, and able to anticipate needs
• Highly organized with strong attention to detail
• Professional, mature, and able to function with minimal supervision
• Fast learner with strong operational intuition

5-day work week

Sto. Domingo, Quezon City