• Coordinate and manage service requests from clients and ensure timely delivery of services.
• Act as a liaison between clients and the service team to communicate needs and expectations.
• Schedule appointments and manage the service calendar to optimize resource allocation.
• Maintain accurate records of client interactions and service outcomes.
• Support the sales pipeline by tracking client inquiries and identifying upselling opportunities.

Qualifications :

• Educational Qualifications: High school diploma or equivalent; further education is a plus.
• Experience Level: With at least 1 year experience in customer service is an advantage
• Skills and Competencies: Strong customer service skills, excellent organizational skills, and ability to work collaboratively as a team player.
• Qualities and Traits: Strong interpersonal and people skills, attention to detail, and a proactive approach to problem-solving.