E-Commerce Manager

Kareila Management Corporation

₺28.7-35.9K[Aylık]
Tesis içi - Taguig5-10 Yrs ExpÜniversite mezunuTam zamanlı
Paylaşmak

İş tanımı

Avantajlar

  • Devletin Zorunlu Sağladığı Faydalar

    13. Ay Ödemesi, Çalışan Kredisi, Pag-Ibig Fonu, Ücretli tatil, Philhealth, SSS/GSIS

  • İzin ve İzin

    Hastalık İzni, Yalnız Ebeveyn İzni, Kadınlara Özel İzin, Tatil İzni

Duties & Responsibilities:

  • Oversee all member interactions across various channels (online, in-club, voice, non-voice, social media, etc.) to deliver a consistent, high-quality experience.
  • Drive continuous improvement by analyzing data, identifying pain points, and implementing scalable solutions. This includes optimizing workflows, leveraging technology, and pursuing automation opportunities.
  • Lead, mentor, and coach Customer Service Team, providing them with the necessary training and resources to handle inquiries, resolve issues, and improve their communication skills.
  • Monitor key business metrics and sentiment through analytics, social listening, and feedback programs to identify trends and champion solutions that boost satisfaction and retention.
  • Maintain and improve self-service resources like knowledge bases and FAQs, while also implementing technology-driven solutions like Unified Communications Platform, AI chatbots, and ticketing systems to streamline support operations.
  • Ensures that redress is not just about fixing a problem, but about safeguarding compliance, protecting the brand, and continuously improving the overall member experience.


Job Requirements:


  • Bachelor's degree in communications, Psychology, Business, or a related field is required, with a preference for an advanced degree or specialized training in e-commerce, customer service/customer experience, or information technology.
  • At least five years of professional experience in e-commerce customer service, support, or a related field, with proven expertise in omnichannel customer experience, regulatory public relations, and cybersecurity.
  • Highly proficient with modern digital tools, including CRM systems, e-commerce platforms, and unified communication tools
  • Candidates must have the flexibility to work varied hours, which may include early morning shifts, weekends, holidays, and on-call rotations to meet dynamic business needs


Müşteri ilişkileri yönetimiVeri analiziPerakende satışlarİngilizce yeterlilik
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Cris Quinzanos,CRSP

Talent Acquisition SpecialistKareila Management Corporation

Bugün 3 Kez Yanıtla

Çalışma konumu

S&R Membership Shopping - BGC. 32nd Street, 5th Ave, Taguig, 1634 Metro Manila, Philippines

Yayınlandı 22 October 2025

Rapor

Bossjob Güvenlik Hatırlatması

Eğer pozisyon yurt dışında çalışmanızı gerektiriyorsa lütfen dikkatli olun ve dolandırıcılığa karşı dikkatli olun.

İş arayışınız sırasında aşağıdaki davranışlara sahip bir işverenle karşılaşırsanız, lütfen hemen bildirin

  • kimliğinizi saklıyor,
  • bir garanti vermenizi veya mülkünüzü tahsil etmenizi gerektiriyorsa,
  • sizi yatırım yapmaya veya fon toplamaya zorluyorsa,
  • Yasadışı menfaatler topluyor,
  • veya diğer yasa dışı durumlar.
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