Responsibilities

Process Amazon instant messages and pending incoming requests in a timely manner.

Provide support for SMS handling tasks when required by the voiced CSR team.

Job Requirements

Basic Competencies

Communication Skills: Excellent verbal and written communication skills with no distinct accent.

Service Awareness: Strong customer service mindset and effective problem-solving capabilities.

Computer Skills: Proficient in office software and online customer service tools; e-commerce platform operation experience is a plus.

Teamwork: Ability to collaborate effectively with team members and proactively assist colleagues.

Work Attitude: Strong sense of responsibility, capacity to work under pressure, positive mindset, and eagerness to learn.

Experience Requirements

1+ year of customer service experience is preferred.

E-commerce customer service experience is highly preferred.