Reed Elsevier
Answer phones and respond to customer requests. Provide customers with appropriate product and service information.
Follow up on customer inquiries not immediately resolved to ensure resolution.
Recognize and alert supervisor to trends in calls.
Identify, research and resolve customer issues using the appropriate system
Maintain security and privacy
Perform data entry
Recommend process improvements
Assist in on-the-job training for new associates, as required.
Process new orders for customers for vital record requests and payment services requests.
Familiarize tools and references (VPS, Vitalchek Intranet and Vitalchek Website) for each agency being serviced. Be knowledgeable on agency specific rules on vital records.
Navigate for information required by customer with ease.
Provide correct information and direct customers to correct department / number if needed.
Always ensure first contact resolution.
Accurately input information required on VPS.
Ensure quality on all calls as per Call Centre monitoring definitions.
Communicate effectively and always ensure customer satisfaction.
Timely reporting of any technical difficulties, discrepancies or updates to immediate supervisor.
Be able to meet or exceed all required SLAs.
Help in new hire training, if any.
Qualifications:
Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
1 – 2 yrs BPO Experience
Good Communication Skills
Good Comprehension Skills
Please refer to job description.
Boss
HR ManagerReed Elsevier
2nd Floor Building H, UP Ayala Technohub, Commonwealth Ave., Quezon City, Metro Manila, Philippines
Yayınlandı 20 May 2025
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Eğer pozisyon yurt dışında çalışmanızı gerektiriyorsa lütfen dikkatli olun ve dolandırıcılığa karşı dikkatli olun.
İş arayışınız sırasında aşağıdaki davranışlara sahip bir işverenle karşılaşırsanız, lütfen hemen bildirin