Description

• Manage and resolve customer inquiries via calls, emails, and chats.
• Provide exceptional customer service experiences to ensure high satisfaction levels.
• Coordinate with team members to streamline processes and improve efficiency.
• Maintain accurate records of customer interactions and feedback.
• Assist in training new employees and sharing best practices.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1–3 years in a customer service or call center environment
• Skills and Competencies: Proficient in English language; strong customer service skills; call center experience
• Qualities and Traits: Excellent communication skills; patience and empathy; ability to work in a team
• Responsibilities and Duties: Ability to handle high call volumes; adaptability to changing customer needs
• Working Conditions: Shift-based environment, including nights and weekends as needed