Accutemps Inc
13. Ay Ödemesi, Çalışan Kredisi, Pag-Ibig Fonu, Ücretli tatil, Philhealth, SSS/GSIS
- Supervise daily operations of the CSD chat support team
- Monitor team performance and provide regular coaching, feedback, and performance evaluations
- Ensure KPIs are consistently met or exceeded
- Lead by example in delivering exceptional customer service via chat
- Upskill existing team members on product knowledge, tools, and communication standards
- Assist in workforce planning, shift scheduling, and real-time queue management
- Identify and escalate system or process issues that affect productivity or service quality
- Collaborate with QA, HR, and management to drive improvements and team engagement
- Must reside within 15 minutes of Makati and willing to work onsite
- At least college level (undergraduate or graduate of any course)
- At least 1 year of experience in a customer support role, with 1+ year in a leadership or supervisory capacity
- Strong communication, coaching, and people management skills
- Ability to motivate a team in a fast-paced and dynamic environment
- Willing to work flexible shifts if needed (day/night)
Mirasol Bansale
HR & AdminAccutemps Inc
Üç gün içinde aktif
Makati. Makati, Metro Manila, Philippines
Yayınlandı 06 May 2025
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Eğer pozisyon yurt dışında çalışmanızı gerektiriyorsa lütfen dikkatli olun ve dolandırıcılığa karşı dikkatli olun.
İş arayışınız sırasında aşağıdaki davranışlara sahip bir işverenle karşılaşırsanız, lütfen hemen bildirin