Customer Service Representative

JetSon Manpower Agency

₺18-21.7K[Aylık]
Tesis içi - TaguigExp GerekmiyorLise/LiseTam zamanlı
Paylaşmak

İş tanımı

Avantajlar

  • Çalışan Takdiri ve Ödüllendirme

    Performans bonusu

  • Devletin Zorunlu Sağladığı Faydalar

    13. Ay Ödemesi, Çalışan Kredisi, Pag-Ibig Fonu, Ücretli tatil, Philhealth, SSS/GSIS

  • Sigorta Sağlık ve Wellness

    Hayat sigortası, HMO

  • İzin ve İzin

    Hastalık İzni

Devamını oku

Mobile Support Specialist – Australian Telco Account


We are looking for enthusiastic individuals to join our Australian Mobile Support team. This role focuses on assisting customers with mobile service inquiries, troubleshooting technical issues, and providing excellent customer support.


This is an entry-level opportunity designed for Senior High School graduates with no prior BPO experience, offering full training and strong benefits from day one.


Key Responsibilities

1. Customer Assistance

  • Handle inbound calls and inquiries related to mobile services (plans, billing, SIM activation, roaming, etc.).
  • Provide step-by-step guidance for troubleshooting mobile device and network issues.
  • Assist customers with account updates, plan changes, and service requests.


2. Technical Support

  • Walk customers through solutions for common mobile problems (connectivity, device setup, app usage).
  • Coordinate with technical teams for advanced troubleshooting when needed.
  • Ensure accurate documentation of issues and resolutions in the system.


3. Customer Experience & Retention

  • Deliver professional, empathetic, and solution-oriented service.
  • Educate customers about available mobile plans, promos, and features.
  • Resolve concerns effectively to maintain customer loyalty.


4. Compliance & Reporting

  • Follow Australian telco policies, data privacy regulations, and company procedures.
  • Record customer interactions and ensure proper case handling.
  • Meet performance metrics such as call quality, resolution time, and customer satisfaction.
Preview

Aaron Oficiar

RecruiterJetSon Manpower Agency

Yüksek yanıt oranı

Çalışma konumu

Bonifacio Global City. Bonifacio Global City, Taguig, Metro Manila, Philippines

Yayınlandı 27 November 2025

Rapor

Bossjob Güvenlik Hatırlatması

Eğer pozisyon yurt dışında çalışmanızı gerektiriyorsa lütfen dikkatli olun ve dolandırıcılığa karşı dikkatli olun.

İş arayışınız sırasında aşağıdaki davranışlara sahip bir işverenle karşılaşırsanız, lütfen hemen bildirin

  • kimliğinizi saklıyor,
  • bir garanti vermenizi veya mülkünüzü tahsil etmenizi gerektiriyorsa,
  • sizi yatırım yapmaya veya fon toplamaya zorluyorsa,
  • Yasadışı menfaatler topluyor,
  • veya diğer yasa dışı durumlar.
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