• Respond to customer inquiries and provide expert assistance to ensure high levels of customer satisfaction.
• Manage incoming calls, troubleshoot issues, and resolve complaints in a timely manner.
• Maintain accurate records of customer interactions and gather customer feedback for quality assurance.
• Collaborate with team members to enhance service delivery and optimize call center operations.
• Adhere to company policies and procedures while delivering professional service.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years (entry-level position, no prior experience required)
• Skills and Competencies: Excellent customer service and interpersonal skills
• Skills and Competencies: Familiarity with call center operations and procedures
• Qualities and Traits: Empathetic and patient, with strong communication abilities
• Working Conditions: Fast-paced environment with varying call volumes