• Handle high-volume inbound calls from customers with professionalism and empathy.
• Provide accurate information, troubleshoot issues, and resolve customer queries in a timely manner.
• Escalate unresolved or complex issues to appropriate internal teams.
• Log all interactions in the system accurately for reporting and follow-up.
• Meet or exceed performance metrics including call quality, response time, and customer satisfaction.
• Follow company policies, procedures, and compliance guidelines.
• Maintain a positive and collaborative attitude with peers and management.

Requirements:

• Minimum 1 year of experience in customer support or call center handling frontline voice calls.
• Excellent communication skills in English (additional languages are a plus).
• Willingness to work night shifts and be physically present onsite at the company location.
• Strong problem-solving skills and attention to detail.
• Familiarity with CRM tools and call center systems is an advantage.
• Ability to remain calm and effective under pressure or in difficult situations.