• Provide exceptional customer service support via phone, email, and chat.
• Resolve customer inquiries and concerns efficiently and professionally.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Stay updated on product knowledge and company policies to assist customers effectively.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service or related field.
• Skills and Competencies: Strong communication and problem-solving skills.
• Qualities and Traits: Empathetic, patient, and customer-focused demeanor.
• Working Conditions: Ability to work flexible hours, including evenings and weekends.