• Onsite – BGC, Taguig | Monday to Friday, 9:00 AM – 6:00 PM | Saturday – Work from Home
• Salary: Php 20,000 – Php 40,000

Perks and Benefits:

• 31 Annual Paid Leaves
• Annual Salary Review
• MacBook Work Laptop
• Monthly Employee Engagement Activities

At Bossjob, we believe driving change through technology is a fulfilling opportunity. As our Client Success Representative, your main responsibilities include:

• Provide clients with timely, quality support by understanding and addressing their concerns via chat, email, or phone.
• Monitor and respond to client inquiries, escalating or collaborating with other teams when needed.
• Share insights on recurring issues and trends to help improve products and processes.
• Develop and suggest better ways to enhance the overall customer experience.
• Continuously improve product knowledge as new updates roll out.
• Review and approve employer job postings and company accounts to ensure quality and prevent fraud.
• Maintain platform credibility by identifying and removing spam, fraudulent jobs, companies, or profiles.
• Moderate candidate profiles to ensure adherence to guidelines.
• Perform other related tasks as assigned.

What we expect from you:

• Bachelor’s degree in Business Management, Economics, or related field (preferred).
• 1–3 years of Customer Service experience in BPO or similar industry (preferred).
• Strong verbal and written communication skills.
• Flexible with work hours and open to shifting schedules.
• Problem-solving skills, tech-savvy, and proficient in customer support tools.
• Patient, empathetic, and solutions-oriented.
• Strong organizational skills and ability to manage high volumes of interactions.
• Comfortable working in a fast-paced environment.

Nice to have:

• Entrepreneurial mindset.
• Adaptability to a startup environment.

What you can expect from us:

• A fast-growing startup environment.
• Diverse team across the Philippines, Singapore, China, and expanding globally.
• Opportunity to make an impact in the talent acquisition technology industry.