This company serve more than 30 years, it has grown to become one of the largest IT services companies in the world, They provide a wide array of services including software development, engineering, consulting, and BPO (Business Process Outsourcing). 

Position: Customer Service Team Lead

Company Industry: BPO Company

Work Location: BGC Taguig

Work Schedule: Shifting Schedules

Salary: Php44,000-Php65,000

Work Set Up: Work on site

RESPONSIBILITIES:

• Training new customer service team members
• Effectively lead teams in duties including attrition management, performance management, career planning, and resource planning, among others.
• Help team members grow by coaching them, filling in knowledge gaps, and resolving skill and will challenges.
• Create and implement internal and external governance on a regular basis.
• Manage user/customer escalations and devise measures to address any issues and ensure ownership until they are resolved.

• College Graduate or any course
• Minimum experience of 4 years with customer service in the BPO/BPM industry
• 3 years in the role of a Team Leader
• Experience in handling a team of agent doing voice or inbound calls.
• Amenable to work in shifting schedules.
• Able to start ASAP
• Willingness to work in rotational shifts