Polaris Careers
A Customer Service Representative (CSR) in a call center handles customer inquiries, resolves issues, and provides support to ensure customer satisfaction. Their responsibilities include answering calls, providing product/service information, processing orders, and assisting with technical issues, all while following established scripts and guidelines. CSRs may also be involved in sales, upsells, and collecting customer feedback.
Key Responsibilities:
Answering Incoming Calls: CSRs handle a high volume of calls, addressing customer inquiries, complaints, and requests.
Providing Information: They provide accurate and up-to-date product and service information to customers.
Resolving Issues: CSRs effectively address and resolve customer issues, including technical problems and complaints.
Processing Orders: They may be responsible for processing orders, returns, and refunds.
Escalating Issues: When necessary, they escalate complex issues to appropriate departments or managers.
Maintaining Records: CSRs maintain accurate records of customer interactions and transactions within the company's CRM system.
Following Scripts and Guidelines: They adhere to scripts and guidelines to ensure consistent and efficient service.
Collaborating with Other Teams: They may collaborate with other departments to resolve customer issues.
Providing Feedback: CSRs may provide feedback to management on customer issues and trends.
Meeting Performance Targets: They strive to meet or exceed performance targets, such as call volume, resolution time, and customer satisfaction scores.
Upselling and Sales: Depending on the call center's focus, CSRs may also be responsible for upselling products and services.
High School Graduate ( Old Curriculum )
Senior High School Graduate
College Undergraduate ( any Course )
College Graduate ( Any Course )
With Or Without Call center Experience
Good Communication skills
Jhon Eric Castillo
HR OfficerPolaris Careers
Yüksek yanıt oranı
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Jhon Eric CastilloHR Officer
Polaris Careers
StratejiFinanse edilmemiş
51-100 Çalışan
Telekomünikasyon
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