Customer Service Representative (Salary 25K-28K) Pure Virtual Process With SOB

Polaris Careers

₺14.1-17.6K[Aylık]
Tesis içi - Quezon CityExp GerekmiyorLise/LiseTam zamanlı
Paylaşmak

İş tanımı

Açıklama

A Customer Service Representative (CSR) in a call center handles customer inquiries, resolves issues, and provides support to ensure customer satisfaction. Their responsibilities include answering calls, providing product/service information, processing orders, and assisting with technical issues, all while following established scripts and guidelines. CSRs may also be involved in sales, upsells, and collecting customer feedback.


Key Responsibilities:

Answering Incoming Calls: CSRs handle a high volume of calls, addressing customer inquiries, complaints, and requests. 

Providing Information: They provide accurate and up-to-date product and service information to customers. 

Resolving Issues: CSRs effectively address and resolve customer issues, including technical problems and complaints. 

Processing Orders: They may be responsible for processing orders, returns, and refunds. 

Escalating Issues: When necessary, they escalate complex issues to appropriate departments or managers. 

Maintaining Records: CSRs maintain accurate records of customer interactions and transactions within the company's CRM system. 

Following Scripts and Guidelines: They adhere to scripts and guidelines to ensure consistent and efficient service. 

Collaborating with Other Teams: They may collaborate with other departments to resolve customer issues. 

Providing Feedback: CSRs may provide feedback to management on customer issues and trends. 

Meeting Performance Targets: They strive to meet or exceed performance targets, such as call volume, resolution time, and customer satisfaction scores. 

Upselling and Sales: Depending on the call center's focus, CSRs may also be responsible for upselling products and services. 

Gereklilik

High School Graduate ( Old Curriculum )

Senior High School Graduate

College Undergraduate ( any Course )

College Graduate ( Any Course )

With Or Without Call center Experience

Good Communication skills

İngilizce diliMüşteri servisiTeknik becerilerÇağrı Merkezi
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Jhon Eric Castillo

HR OfficerPolaris Careers

Yüksek yanıt oranı

Çalışma konumu

Shopwise indoor. Shopwise indoor, 49 Gen. Aguinaldo Ave, Cubao, Quezon City, 1109 Kalakhang Maynila, Philippines

Yayınlandı 29 May 2025

Polaris Careers

StratejiFinanse edilmemiş

51-100 Çalışan

Telekomünikasyon

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Polaris Careers

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