Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry.

Position: Customer Service Representative

Industry: BPO Company

Salary: Php20,000 – Php30,000

Location: Clark Pampanga

Schedule: Shifting Schedule

Work Set up: Work on site

Benefits:

• Government mandated Benefits
• HMO
• 13th month pay
• Sick Leave Credits
• Vacation Leave Credits

Job Requirements:

• Bachelor’s Degree Holder
• Open for fresh graduates and Undergraduates
• At least 1 year of work experience as Customer Service Representative in BPO industry
• Willing to work on site
• Amenable to work at shifting schedule

Job Responsibilities:

• Handle inbound and outbound calls, messages, and emails, ensuring clear and timely communication.
• Assist customers with product and service inquiries in a professional and efficient manner.
• Develop and maintain strong relationships with customers and clients to support long-term loyalty.
• Manage and resolve escalated issues by coordinating with internal teams.
• Maintain high customer satisfaction by delivering exceptional support and service at all times.

Recruitment Process: Online and Face to Face

• Initial interview
• Final interview
• JOB OFFER