Set up: Talent Pool

Location: Remote - Latin America, South Africa (primary), Philippines

Salary Range: 800 to 2000 USD/month, (depending on experience and location)

Work Schedule: Aligned with US business hours (exact schedule depends on the hiring company)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About This Talent Pool

This is not a single job opening. By applying, you're joining a pre-vetted talent pool of Customer Service Representatives. When a company needs to fill this role, qualified candidates from this pool are matched and presented quickly. You could be considered for multiple opportunities over time.

Position Overview:

We're building a pool of customer service professionals who can handle inbound and outbound customer interactions for US-based companies. The most active industry hiring for this role is home services (HVAC, plumbing, electrical, cleaning, roofing), but demand also comes from finance, real estate, healthcare, and other service-based businesses.

The day-to-day is phone-heavy. You'll be answering calls, helping customers with questions and issues, scheduling appointments, updating records in a CRM, and making sure every interaction is handled professionally. Some roles also include outbound follow-ups, light upselling, or handling complaints and escalations.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries via phone, email, and chat.
• Schedule appointments and coordinate service bookings.
• Log interactions, update customer records, and maintain accuracy in CRM or service management tools.
• Follow up with customers on open issues, service confirmations, and feedback.
• Handle complaints and escalations with professionalism and empathy.
• Support outbound follow-ups including appointment reminders, satisfaction checks, and light upselling when applicable.
• Collaborate with internal teams to resolve customer issues quickly.

Qualifications:

• 1+ years of experience in a customer service, customer support, or call center role.
• Comfortable handling a high volume of phone calls.
• Strong spoken English with clear pronunciation and confident phone presence.
• Experience using a CRM or service management tool (ServiceTitan, HubSpot, Housecall Pro, Jobber, Zendesk, or similar).
• Basic proficiency with Excel or Google Sheets.
• Reliable internet and a quiet home office setup.
• Able to work US business hours.
• Patient, empathetic, and able to stay calm under pressure.

Nice-to-Haves:

• Experience in home services (HVAC, plumbing, electrical, cleaning, roofing).
• Background in scheduling, appointment booking, or service coordination.
• Familiarity with ServiceTitan or Housecall Pro specifically.
• Experience with outbound calls (follow-ups, upselling, retention).
• Bilingual English/Spanish.