Transportify is a fast-moving, rapidly growing, and very successful logistics technology company in Southeast Asia that is changing the cargo and trucking industry. Our company operates in Indonesia, Thailand, and the Philippines (servicing the entire Luzon for app-based bulk deliveries). Transportify is a fast-growing tech startup with a fast-paced, innovative culture.

ROLE DESCRIPTION AND JOB EXPECTATIONS

Transportify is looking for a Customer Service Agent who is able to take our customer experience to the next level. They will be stationed on the front lines of an evolving company, solving customer issues, contributing to process improvement, and molding the entire customer experience. We're building something big, and we want your help.

Being a CS agent means you're going to be exposed to a lot of stressful and difficult conversations. However, it is expected that you're going to be highly empathetic and be able to communicate professionally all the time. There are also a lot of areas where you can learn. The opportunity is going to be exciting, and we hope you're ready to dive into a fast-paced environment and build your career with a company that's growing and changing daily.

If this description excites you, please read our qualification requirements below and then follow the instructions carefully under HOW TO APPLY.

WORK ARRANGEMENTS

The assigned office of the CS Agent is Transportify’s Head Office in Ortigas, Pasig City. Currently, CS Agents are on a work-from-home (WFH) arrangement, except on days when onsite presence is required for business or operational needs. The company reserves the right to revise work location policies, and CS Agents may be required to report regularly to the Ortigas office based on future business requirements.

Why Join US?

• An excellent learning experience and your chance to step a little bit outside the BPO industry. The CS team is central to our business and functions more like an operations department of a logistics company
• Our CS team sees all facets of our business-- and since we are a startup, our CS team members have the ability to move different parts of our organization if they show high potential
• Not from Metro Manila? We’ve got you covered! A housing program benefit is available for candidates who live far from the office, if onsite reporting is required.

SKILLS / QUALIFICATIONS

• Strong analytical skills
• Learns fast, works fast, and is able to work under pressure
• Able to handle difficult conversations and an endless talker
• Highly organized with superb work ethics
• Knows when to act silly and when to get serious during work
• Can work with minimal supervision
• Applicants from the Food and Beverage and Retail industries are strongly encouraged to apply

HOW TO APPLY

Submit the items below.

1. Brief cover email

2. PDF resume

BENEFITS

Employee Recognition and Rewards

• Performance Bonus

Insurance Health & Wellness

• Health Insurance

Professional Development

• Career Development

Time Off & Leave

• Paid Time Off, Paid Holidays, Government Mandated Leave