• Assist customers with inquiries and provide information on products and services.
• Resolve customer issues and complaints in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Follow up with customers to ensure their satisfaction with products and services.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English language; Strong customer service skills
• Qualities and Traits: Excellent communication skills; Empathy and patience
• Responsibilities and Duties: Ability to work in a team-oriented environment; Adaptability to changing customer needs
• Working Conditions: Typically office-based, may involve shift work