Customer Service Representative

TalentBuzz Recruitment Agency

₺15.3-17.4K[Aylık]
Tesis içi - Quezon City<1 Yıl DeneyimLise/LiseTam zamanlı
Paylaşmak

İş tanımı

Avantajlar

  • Sigorta Sağlık ve Wellness

    HMO

  • İzin ve İzin

    Tatil İzni

Account: US Financial Account


Description

Customer Assistance

  • Handle billing & subscription questions promptly.
  • Answer general inquiries.
  • Sign-up steps & requirements.
  • Product, pricing, promotions, referral programs.
  • Plans, features, app usage, account cancellation.
  • Card activation & account maintenance

Financial Support

  • Explain transaction status/history vs. account balance.

Escalations & Special Requests

  • Card reorder, account downgrade.
  • Dispute forms, fee waives/refunds.
  • Expedited card delivery, funding source removal.
  • Bank statements, instant deposit activation.
  • Account name, phone number, DOB changes.
  • Assist with linking bank accounts.


Requirements

  • Educational Qualifications: High school diploma or equivalent preferred.
  • Schedule: Amenable on night shift / shifting schedule
  • Experience Level: At least 6 months Exp, with Multi channel experience (Non Voice or back office), Fluent in English (oral and written)
  • Skills and Competencies: Strong English language proficiency; excellent customer service and interpersonal skills.
  • Qualities and Traits: Problem-solving skills; strong work ethic; ability to work in a team environment.
  • Skills and Competencies: Technical skills; financial literacy; effective people skills.
  • Responsibilities and Duties: Ability to handle call center operations and multitask effectively.


Benefits

  • Basic 21K + 3 K Allowance = 24 K Package HMO (Maxicare + 24 PTOs. Personal HMO (Maxicare) upon regularization (Dependents may be enrolled at the employee’s expense)
  • Performance Incentives (to be discussed by the Operations Team)
  • Leave Credits: 24 PTO (accrues upon hire; usable upon regularization)


Head Count

12 CSRs (Jan 12)

25CSRs (Jan 19)

İngilizce diliMüşteri servisiProblem çözmeFinansal OkuryazarlıkGüçlü çalışma etiğiTeknik becerilerİnsanların becerileriKişilerarası becerileriÇağrı Merkezi
Preview

Jayson Cornejo

HR OfficerTalentBuzz Recruitment Agency

Bugün 5 Kez Yanıtla

Çalışma konumu

1800Building, Eastwood Ave. Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines

Yayınlandı 07 January 2026

Rapor

Bossjob Güvenlik Hatırlatması

Eğer pozisyon yurt dışında çalışmanızı gerektiriyorsa lütfen dikkatli olun ve dolandırıcılığa karşı dikkatli olun.

İş arayışınız sırasında aşağıdaki davranışlara sahip bir işverenle karşılaşırsanız, lütfen hemen bildirin

  • kimliğinizi saklıyor,
  • bir garanti vermenizi veya mülkünüzü tahsil etmenizi gerektiriyorsa,
  • sizi yatırım yapmaya veya fon toplamaya zorluyorsa,
  • Yasadışı menfaatler topluyor,
  • veya diğer yasa dışı durumlar.
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