• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Resolve customer issues and complaints effectively, leveraging problem-solving skills.
• Maintain detailed records of customer interactions and transactions in the system.
• Collaborate with team members and other departments to improve overall service delivery.

Requirements

• Job Title: Customer Service Representative
• Job Function: Customer Service
• Responsibilities and Duties: Strong ability to handle multiple customer requests while maintaining a positive demeanor.
• Working Conditions: Ability to work flexible hours, including evenings and weekends, based on business needs.
• Qualities and Traits: Excellent communication and interpersonal skills; patience and empathy towards customers.
• Qualities and Traits: Strong attention to detail and ability to document information accurately.
• Qualities and Traits: Proficient in using computer systems and customer management software.