• Handle inbound and outbound calls to provide exceptional customer service.
• Assist customers with inquiries, issues, and product information through effective communication.
• Document customer interactions accurately in the system to ensure quality service.
• Collaborate with team members to improve service efficiency and customer satisfaction.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: Entry-level (0–1 years)
• Skills and Competencies: Strong customer service skills
• Skills and Competencies: Proficiency in the English language
• Skills and Competencies: Familiarity with call centre operations
• Qualities and Traits: Excellent communication and interpersonal skills
• Qualities and Traits: Ability to work in a fast-paced environment