• Provide exceptional customer service through various communication channels including phone, email, and chat.
• Resolve customer inquiries and issues with professionalism and efficiency.
• Maintain detailed and accurate records of customer interactions in the system.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Participate in training programs to enhance product knowledge and customer service skills.

Requirements:

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 18 months of experience in customer service.
• Skills and Competencies: Strong customer service skills, proficient in English, and excellent interpersonal skills.

Qualities and Traits:

• Empathetic, patient, and able to work effectively under pressure.